Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to firstname.lastname@example.org
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Mr. Dalbir Singh Tuely
Time : Mon – Fri (10am – 6pm)
Sat – (10 am – 2 pm)
Buyer Eligibility and Restrictions
- Only the Buyers who have purchased the product on “castlelifestyle.com” are eligible to raise a dispute.
- Buyers can file a dispute within 15 days from the date of delivery of the product.
- Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer’s responsibility. Buyers should refuse to accept delivery if the item is damaged.
- If the Buyer has already initiated the chargeback through the credit card issuing bank, it shall not be entitled to raise a dispute.
- Blacklisted and Blocked Buyers are not entitled to raise any dispute.
- Raising disputes does not automatically entitle the Buyer to a refund or replacement for the product purchased. “castlelifestyle.com” shall verify the disputes so raised and may process only such claims that are valid and genuine.
- “castlelifestyle.com” shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer.
- Claims of the nature of ’Buyer remorse’ (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained.
- “castlelifestyle.com” reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, “castlelifestyle.com” may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.
- Through this program, “castlelifestyle.com” shall not entertain claims of Buyers who have incurred a loss due to delayed shipment or delivery of the item by the Seller.